Frequently Asked Questions
 
 
 
featurelist
 
 

At inovicaHosting.com we offer some of the leading features available in the industry and we have explained these in detail below. Please note that not all of the virtual accounts we offer include the features explained below. For the breakdown, look at our Comparison Table.

General Features
Script Capabilities
eCommerce
Database Access
NOC Services/Hardware
Multimedia Services
Technical Support

Domain Name
For every package, we can register your domain name for £14.95per year.

E-mail Addresses:
Our email system is very flexible. You can set up addresses as POP mailboxes which store mail, create email aliases which redirect mail to another box, forward email to another address.

Autoresponders
Whether you are responding to the same type of e-mail on a daily basis or you would just like to add an automatic response to e-mails sent to a specific email address, you can accomplish such a task using an "autoresponder". An autoresponder will send a standard response e-mail message (based on a text file you specify) to anyone who sends an e-mail to a specific e-mail address at your domain.

Web-based email

We now offer web-based email, so you can check your account from ANY computer with an internet connection and a web browser. So, if you are on holiday, visiting friends, or even sitting in an internet cafe, you can check your email with ease.

Disk Space (MB):
Just one MB of disk space can hold several hundred text pages or images. Our accounts range from 50Mb through to 250Mb.

Data Transfer:

This is the amount of network traffic related to your domain. A large number of sites have less than 1000MB of traffic per month, but popular sites could use three or four times that.

 

Control Panel
Our feature-rich Control Panel allows you to manage all aspects of your account through an easy to use web interface. With the click of a mouse you can administer your webspace, setup email accounts, manage directories, manage mailing lists, access your cgi-bin, password protect pages, view graphical stats and much more! We are constantly seeking to improve the features we offer and so you can be sure new features will be added in the future.

Static IP Address:
Each account comes with a static IP address. A static IP address means the IP address (the number of your site) never changes. Be careful, as some hosting companies use dynamic IP addressing, which means the IP number is different each and every time you connect to the server or they have several domains using one IP address. A static IP address provides your site with a never-changing solid address, which allows you to use it when FTPing files, or pinging your site, etc. A static IP allows you to have a true domain name and is more likely to be referenced by the search engines.

True Domain Name:
Each of our web sites comes with its very own domain name that you decide. So, for example, the name of the web site might be www.yourbusiness.com, or www.di.to. A true domain is when you get your very own unique IP address on the web server (see above). Many hosts offer 'fake virtual' domain accounts, which means they fool most browsers into redirecting themselves to the correct directory on the server. This method only works with certain browsers, is not full featured and is not a professional solution.

File Manager:
The File Manager is a very powerful feature. It allows you to manipulate all the files in your web site. You are able to create, delete, and move your files. You can also upload files from your local PC to the server in File Manager. Plus, you can edit the HTML in any of your files from this option. Everything you need to manage your site can be found in this feature.

Archive Manager:
The Archive Manager will allow the user to backup and compress their files. For example, if you have a number of files for which you wish to keep a backup, you can select all the files, then create a backup file that contains all of them in compressed format.

FTP:
FTP is used to upload and download files and allows you to update your files 24 hours a day. Almost all site design programs like Macromedia Dreamweaver, GoLive, Allaire HomeSite, HotMetal Pro and NetObjects Fusion use FTP to maintain your site, but you can also use dedicated FTP programs, such as WS-FTP Pro, Cute-FTP and Fetch (on the Macintosh)

Telnet (SSH):
Many users are not at all familiar with telnet and just as many do not need to use it. Telnet allows you to get a shell on our Linux servers. The implementation of telnet that we use is called SSH. To use telnet (SSH), we require the user to send us a fax with a copy of their photo ID (driving license or passport) requesting SSH. Users also need an RSA Key entered in the control panel in order to access it. We also require the user to use SSH software. We do not allow the use of Telnet for security reasons.

Frontpage Extensions:
Frontpage is a Microsoft page creation tool that requires special server extensions to function properly. Many of our accounts come with the Frontpage extensions. We now support FP 2000 in addition to earlier versions.

Detailed Web Statistics:
Track your hits, pageviews, most popular pages and referral sites in an easy-to-use stats program. This is a web-based application which provides all the information you need about visitors

Access to raw logs:
If you prefer to use your own statistic analysis program, access to your raw logs is very important.

Anonymous FTP:
Anonymous FTP allows visitors to your site to download files via ftp without a password. It is disabled by default.

Mailing Lists:
Mailing lists allow you to send e-mail to a large number of contacts in a very efficient manner. You can manage the mailing list through the control panel.

Password Protected Pages:
You can use the control panel to specify which users are allowed to access certain pages on your site. When visitors click on a certain URL, they are requested to enter a username and password which you manage through the control panel.

Ability to Add Domains:
You can add additional domains at any time through your control panel.

Ability to Park Domains:
You can have more than one domain name resolving at the same IP number and content holding site. For example, you can park yourname.net to yourname.com.

 

Form to E-mail:
Our special form to e-mail program takes the contents of a form submission and e-mails you the results to the address you specify.
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Your own CGI-BIN:
In order to run scripts such as Perl scripts you have access to your own cgi-bin.

Perl, C, SH, Java, Python:
For web developers building web-based applications we are a popular choice because of the systems we have. We always give programmers the most recent versions of the hottest programs needed to build their web applications.

Java Applets
You can run Java Applets straight from your hosted space.

PHP
We have PHP4 on our servers:

We always have the latest version of PHP installed on our servers.

 

SSL Server:
In order to perform secure transactions on the web using https://yourdomain.com you need a hosting company that will support ssl. We use Apache-SSL on all of our servers. In order for SSL to function for your domain, you must acquire a secure certificate from Thawte or Verisign. You can generate the Certificate Signing Request (CSR) and install the certificate with the Control Panel. If you would like us to help you purchase a certificate, please email us at certificaterequest@inovicahosting.com

Shopping Cart Program:
We offer a variety of shopping cart programs which we will install free of charge within either the Commerce or Reseller accounts. Alternatively, if you have a preferred shopping cart program, we can install that - again, free of charge.

 

MySQL database support:
MySQL is database of choice for many developers around the world. We develop all of our own products with MySQL or Oracle. We encourage all mSQL and postgresQL users to migrate to MySQL.

 

State of the Art NOC:
At inovicaHosting.com we realize that down time is not an option for your server. We have invested heavily in hardware and facilities to ensure that your site will remain up and running on the web 24 hours a day, seven days a week. InovicaHosting.com's web servers are custom-built industrial grade machines designed for a 24/7 web serving environment. Our Network Operations Center (NOC) is equipped with raised flooring, fire prevention, standby machines, industry-leading Liebert uninterruptable power supplies (UPS) and a temperature-controlled environment, all located in a secure, monitored facility.

Daily Backup:
Your account is backed up daily to assure your data is restored quickly in the event of a drive failure.

24/7 Monitoring:
Your server is monitored internally and externally on all the standard ports. If the monitor cannot restart a failed port, a technician is notified and attends to the problem immediately.

Processor Type:
All of our machines are equipped with Intel Pentium processors.

Redundant Power Backup:
Two 50 kilowatt 480Volt Liebert UPS's supply conditioned power to our main PDU (power distribution unit), which continually balances and monitors every aspect of the power supplied to the NOC, leaving little doubt we could ever be down due to a power failure.

 

Shockwave:
Macromedia Shockwave allows you to bring your web content to life. Shockwave support allows your site to host Shockwave content.
   
Midi Files:
  Midi is a great way to add sound to a web site without using lots of bandwidth. All the popular MIDI mime types are supported on our domain.
Real Audio:

We do not have a real audio/video server. However, we do support real audio/video streaming for no extra charge.

When Real Audio/Video first came out, it required an audio/video server to be installed on the web server. This was because Real Audio/Video wanted to charge for each "stream'" or visitor. But soon people started writing competitive audio/video streaming technology that didn't require a special server. So, to compete, Real Audio/Video now does not require a server, and you can even use their free tools to create streaming audio over the Internet.

Real Video:

We support Video streaming with the Real Video Mime type as explained above.
   
 

Email support:
We provide 24hr email support to all of our customers 7 days a week.

 
 
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